MDAM Vintage is a small business that aims to promote sustainable and conscious shopping habits. As such, we encourage you to carefully check product descriptions and measurements, and refer to our ‘Sizing and Description Guide’ before buying, in order to minimise the need to return.
However, we understand that sometimes an item may not be quite right for you. So should you wish to return it for a refund you must notify firstname.lastname@example.org within 14 days of receiving your item with your order number. Items must be returned unworn and with their original tags within 14 days of your return being approved.
Please note, due to our size we can only afford to refund the original cost of the item, not any postage costs. Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
Hygiene and our customers’ safety is very important, so pierced jewellery and socks are not eligible for refunds.
ALTERATIONS & EXCHANGES
Alternatively, in line with our ethos of repairing, recycling and reusing, for a purchase that you love but is perhaps not quite the right fit, please consider getting it altered by your local tailor. We would also be happy to accept an exchange of your item for store credit, to spend at MDAM Vintage at a future date.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way.
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.